Legal Product Specialist (UK)

Our Product

We are an experienced team that is reducing time to signature for general counsel, their sales and procurement teams and service providers.

Our proprietary technology stack consists of Lexible, a Universal Description Language, and Fathom, our AI capability. Lexible is a knowledge tree that poses the questions that Fathom (our AI capability) answers. Together Fathom and Lexible deliver meaning identification, not mere text search and our technology has built the largest legal knowledge tree of its kind.

Your Mission 

• Working in partnership with the Customer Success Managers, wider ThoughtRiver teams and third-party suppliers (where applicable), you will implement post-sales product configuration activity for our new enterprise clients, providing a smooth and effective onboarding experience.
• Working closely with the wider Sales team, you will engage with customer prospects at the pre-sales stage to provide solution expertise and to establish a foundation for a successful onboarding experience.
• You will draw on your legal background to optimise our customers configuration of the platform.
• Sharing your expertise, you will coordinate and provide training for new and existing users of the ThoughtRiver platform.
• You will design and continually improve processes and materials that enhance efficiency and customer experience during the onboarding process and to support the development of new use cases.
• You will be a key interface with the product squads providing ideas for how to streamline the platform’s configuration tools, improving ThoughtRiver’s ‘out of the box’ capabilities and reducing time to value for our customers.
• Where required, you will tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
• You will maintain a deep understanding of the product to speak with customers about the most relevant content/features/functionality for their specific business needs.

Measurements for Success

• Time to Value: Successfully and seamlessly onboard new customers and use cases in agreed timescales
• Product adoption: based on usage per user
• Positive customer satisfaction scores
• Customer advocacy: Case studies, testimonials, and references

What You Need to Succeed

• Previous experience in a client facing role, preferably providing services to in-house legal or law firm clients
• Educational background in Law
• Practical experience reviewing commercial contracts
• The ability to empathise with legal users, quickly grasp their needs and direct them on a recommended course of action
• Strong problem-solving skills and ability to manage conflicting priorities
• Excellent communication and presentation skills alongside project management skills
• Proven ability to learn and interest in new technologies, preferably in the legal-tech space, with the ability to apply relevant learnings to a customer’s business industry or vertical

Why You Will Love Working Here

• Company Pension Scheme
• Life Assurance Scheme
• 25 days annual leave
• A collaborative, supportive, and dynamic work culture; you’ll work with people who demand the best
• In-depth training and one-to-one support as you build your career at ThoughtRiver and map out your professional goal
• A regular program of fantastic team-building and social activities to foster a collaborative spirit

Our Values

Our people are ON IT. A culture of individual empowerment.

We are an Equal Opportunities Employer

We commit to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others.

Our policies and practices aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.